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Cancellations and Exchanges

Individual vendors have the ability to specify their own policies on cancellations, returns and exchanges.

However, any misrepresentation of any seller on the condition of an item, the shipment of a wrong item or any other issue beyond a buyers’ control and a vendor doesn’t communicate (ghost you) or you feel that there is an unsatisfactory resolution to your matter, you can email Xclusive Collectables support at support@xclusivecollectibles.com.

Xclusive Collectables Return Policy, Cancellation & Exchange Policy

If you want to a cancel an order before shipment or as a purchase is in route to you, please contact us at orders@xclusivecollectibles.com.

If an item has arrived that you’d like to return, you have 7 days upon receipt to ask for a refund for any item that is unopened & originally sealed.

If you’ve purchased an unopened trading card item such as pack of cards, box of cards or other sealed item and have opened it after receipt, or cards that have had any future security stickers that have been broken, we will not accept refunds on these items. 

Return shipping is free for all items with the exception of items shipped with Insurance & Signature Confirmation.  If you are returning an item in this category, we will cover the shipping on damaged or missing items however, if returning due to a change of mind or other similar issue, the return insurance and shipping costs will be deducted from your refund. 

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