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Return Policy

Return Policy

Refunds

Items sold by Xclusive Collectables & Vendors are subject to a 14 day return policy for any unopened items.  If items sent by any vendor are sealed products, we do not issue refunds for items that have been opened.

While individual sellers have their own policies, if a product has been mislabeled, misrepresented, tampered with or fraudulent and you have contacted the seller and can’t resolve the matter, contact our support staff at support@xclusivecollectibles.com and Xclusive Collectables will step in and review your dispute as outlined in our terms & agreements.  

Items Sold By Vendors

Items sold by vendors are subject to their terms and agreements that they state, however, if items from a seller are misrepresented or disputes with an individual vendor are unresolved.  Xclusive Collectables retains the right to step in and ensure a fair market

Sellers can create rules to automate replacements, returns, and refunds under certain circumstances. For all new sellers, in listings where returns are accepted, Xclusive  will set a default rule that automates the return process. Sellers may remove or customize their return preferences in their account settings within My Xclusive . Where settings have been set to automatically accept requests for returns or replacements, an Xclusive -generated return shipping label will be provided to your buyer. You agree to comply with our returns policy.

When an item is returned, to refund the buyer, you (as seller) authorize Xclusive  to request that PayPal remove the refund amount (in same or other currency) from your PayPal account, place the amount on your invoice, and/or charge your payment method on file.

The cost of return shipping for an item that is not as described is the seller’s responsibility.

You (as seller) authorize Xclusive to place the return shipping label cost on your invoice, subject to your automatic payment method on file when:

 

  • An Xclusive -generated return shipping label is used, and the seller is responsible for its cost;

  • Returns have been automated;

  • You fail to send your buyer a return shipping label and, instead, an Xclusive -generated shipping label is used; and/or

  • A transaction is cancelled, and to refund the buyer, you (as seller) authorize Xclusive  to request that PayPal remove the refund amount (in same or other currency) from your PayPal account. See canceling a transaction for more details.

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