Enhanced Return & Refund Policy
At Xclusive Collectibles, our aim is to provide an experience that leaves you confident and satisfied. The following outlines our return and refund policy to ensure your rights are protected.
30-Day Return Window
Products sold through Xclusive Collectibles and our authorized vendors are subject to a 30-day return policy, applicable to any item that remains unopened. Please note that for sealed products, we do not issue refunds for items that have been opened after delivery. In instances of buyer remorse, the shipping fees associated with the return will be borne by the buyer.
Dealing with Misrepresented Products
While each of our individual vendors adheres to their own policies, if you encounter a product that has been mislabeled, misrepresented, tampered with, or deemed fraudulent, we're here to help. If you're unable to resolve the matter with the seller directly, please reach out to our support staff at email@example.com. Xclusive Collectibles will intervene and conduct a comprehensive review of your dispute, according to our terms and conditions.
Products sold by our vendors are subjected to their individual terms and conditions. If a vendor's item is misrepresented, or if you encounter an unresolved dispute with a vendor, please know that Xclusive Collectibles retains the right to intervene and maintain a fair marketplace.
Automated Returns & Refunds
Sellers have the opportunity to establish rules to automate returns, replacements, and refunds under specific circumstances. For new sellers, Xclusive Collectibles will implement a default rule that automates the return process for listings where returns are accepted. Sellers can further customize or remove these return preferences in their account settings within 'My Xclusive'.
Return Shipping Costs
The cost of return shipping for an item that is not as described is the responsibility of the seller. In the event of a return where the Xclusive Collectibles-generated return shipping label is used, the seller will be charged for the shipping cost.
Upon the return of an item, to provide the buyer with a refund, the seller authorizes Xclusive Collectibles to request that PayPal deduct the refund amount (either in the same or a different currency) from the seller's PayPal account. Alternatively, Xclusive Collectibles may place the amount on your invoice, or charge your payment method on file.
For canceled transactions, to refund the buyer, the seller authorizes Xclusive Collectibles to request that PayPal remove the refund amount (in the same or other currency) from the seller's PayPal account. Please refer to our transaction cancellation policy for more information. Your rights as a buyer are crucial to us, and we strive to ensure a positive and transparent transactional experience on Xclusive Collectibles.
Items sold by Xclusive Collectables & Vendors are subject to a 30 day return policy for any unopened items. If items sent by any vendor are sealed products, we do not issue refunds for items that have been opened.
While individual sellers have their own policies, if a product has been mislabeled, misrepresented, tampered with or fraudulent and you have contacted the seller and can’t resolve the matter, contact our support staff at firstname.lastname@example.org and Xclusive Collectables will step in and review your dispute as outlined in our terms & agreements.
Items Sold By Vendors
Items sold by vendors are subject to their terms and agreements that they state, however, if items from a seller are misrepresented or disputes with an individual vendor are unresolved. Xclusive Collectables retains the right to step in and ensure a fair market
Sellers can create rules to automate replacements, returns, and refunds under certain circumstances. For all new sellers, in listings where returns are accepted, Xclusive will set a default rule that automates the return process. Sellers may remove or customize their return preferences in their account settings within My Xclusive . Where settings have been set to automatically accept requests for returns or replacements, an Xclusive -generated return shipping label will be provided to your buyer. You agree to comply with our returns policy.
When an item is returned, to refund the buyer, you (as seller) authorize Xclusive to request that PayPal remove the refund amount (in same or other currency) from your PayPal account, place the amount on your invoice, and/or charge your payment method on file.
The cost of return shipping for an item that is not as described is the seller’s responsibility.
You (as seller) authorize Xclusive to place the return shipping label cost on your invoice, subject to your automatic payment method on file when:
- An Xclusive -generated return shipping label is used, and the seller is responsible for its cost;
- Returns have been automated;
- You fail to send your buyer a return shipping label and, instead, an Xclusive -generated shipping label is used; and/or
- A transaction is cancelled, and to refund the buyer, you (as seller) authorize Xclusive to request that PayPal remove the refund amount (in same or other currency) from your PayPal account. See canceling a transaction for more details.